Utilities
For information concerning accounts, billing and fees for County operations, contact the Public Works Department:
30 West Back Street, #4 Monday - Friday 8:30 - 5:00 |
Phone: (540) 473-8316 |
- Botetourt County operates water and sewer systems primarily in the southern portion of the County.
- Municipal water and sewer systems are also operated in the Glen Wilton area and a municipal sewer system is operated in the Eagle Rock area. Private water companies operate throughout the County.
- Additional information can be found on the commercial development utilities page.
Forms on this
page are in PDF format. In order to view PDF files, get the free Acrobat Reader software: |
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Automatic Bank Draft
Automatic Bank Draft (ABD) is now available to water and sewer customers. This pre-authorized payment plan allows utility bill payments to be automaticallly withdrawn from the customer's checking account. For details of the plan, or how to enroll, refer to the informational brochure or contact the Public Works Department.
Payment by Credit Card
Utility bills can be paid online at www.botetourtbillpay.com. You also may use your credit card in the Treasurer’s office, Suite 10, 1 W. Main St. (basement of the County Courthouse), where all County utility bills may be paid by cash or check during their office hours Mon-Fri, 8:30 am to 4:30 pm.
Botetourt County uses PayPal for this online payment feature. To use this credit card service, PayPal charges a convenience fee of 2.2% + $.30 transaction fee. This fee will show up as a separate charge on your bill and Botetourt County does not receive any of this fee.
Information Resources
- For information concerning electricity, natural gas, or telephone service, contact the companies listed in the Service Providers section below.
- For information about perc testing and private residential wells, contact the Botetourt County Health Department: (540) 473-8240
- For information concerning commercial and industrial construction refer to this list of Electric and Gas Utility Contacts. See also the commercial development utilities page.
- Miss Utility is the call center for excavators, contractors, property owners, and those planning any kind of excavation or digging. Call 1-800-552-7001 before you dig. It’s the only way to avoid costly mistakes, fines and even personal injury. Besides, it’s the law!
Forms
- Automatic Bank Draft brochure and enrollment form (Jan. 2006)
- Utility Connection Fee Reduction/Waiver Application and Policy (effective April 15, 2003)
- Utilities Rates and Fees NEW (effective 1/01/12)
- Water and/or Sewer Connection Application and Service Contract
- Water Connection Meter Agreement
- Water/Sewer Service Contract and Use Agreement
Service Providers
Electricity |
800-956-4237 800-760-2232 888-667-3000 |
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Internet |
800-262-2200 |
nTelos |
Natural Gas |
540-777-4427 800-543-8911 |
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Telephone |
877-468-3567 800-483-4000 |
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Television |
800-266-2278 800-262-2200 |
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Water |
Water is available in Botetourt County through County, private water systems, and the municipal systems in the Towns of Buchanan, Fincastle and Troutville. | |
Sewerage |
Treatment provided by the County through an agreement with the Regional Sewage Treatment Plant, and the Towns of Buchanan and Fincastle. County systems are also located in the communities of Eagle Rock and Glen Wilton. | |
Other |
Coal, fuel oil and LP Gas distributors are also located in the Roanoke Valley area. |
